Frequently Asked Questions
Where is Locked Up Storage located?
Locked Up Storage
11704 S Hwy 96
Greenwood, AR 72936
Conveniently located on the East side of Greenwood with easy in and out road access. We are located next to the cemetery on Ware Rd but before you get to Been Ridge Rd.
What are the office hours?
Monday - Friday, 9 AM to 4 PM
If needed, appointments outside of these hours may be available. Please call to check availability.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term. One month, ten years, or a life sentence for your belongings. It's up to you! We would love to keep you around but we know every individual's self storage needs are different.
What size storage unit do I need?
The size of the storage unit you need depends on how many items you’re storing. Here's a general guide to help you choose:
- 5x5: Ideal for small items, like boxes, seasonal décor, or a few small furniture pieces.
- 5x10: Perfect for a small one-bedroom apartment or larger items like a mattress, couch, or several boxes.
- 10x10: Fits the contents of a one-bedroom apartment or small house, including furniture and boxes.
- 10x15: Great for a two-bedroom apartment, including larger furniture, appliances, and boxes.
- 10x20: Can store the contents of a 3-bedroom house, including large furniture, appliances, and miscellaneous items.
- 10x30: Suitable for larger homes or businesses storing large amounts of inventory, furniture, or vehicles.
If you’re unsure, our team can help you choose the right unit based on what you need to store.
Are your storage units climate-controlled?
Yes! We offer climate-controlled storage units for customers who need to protect sensitive items. These units maintain a consistent temperature and humidity level, which is essential for storing:
- Electronics (TVs, computers, speakers)
- Important documents and files
- Artwork, antiques, and collectibles
- Wooden or leather furniture
- Musical instruments
- Wine or other temperature-sensitive items
Climate-controlled storage is a great choice if you’re storing items that could be damaged by extreme temperatures or humidity.
What can I store in your units?
You can store nearly anything in our units, except for a few restricted items. Here’s a quick guide: Accepted Items:
- Household furniture and appliances
- Clothing, books, and personal items
- Business inventory or equipment
- Vehicles, boats, RVs (if available)
- Seasonal items (holiday decorations, outdoor furniture)
Prohibited Items:
- Flammable materials (gasoline, propane, etc.)
- Perishable food
- Hazardous chemicals or explosives
- Live plants or animals
If you’re unsure whether an item is allowed, feel free to contact us for clarification.
What happens if I need to cancel or change my reservation?
If your plans change, no problem! We offer flexible reservation policies:
- Cancel Anytime: If you need to cancel your reservation, simply contact us before your scheduled move-in date. There’s no cancellation fee.
- Change Your Reservation: If you need to adjust the size or dates of your unit, let us know, and we’ll make the necessary changes.
Just give us a call or email, and we’ll be happy to assist with any adjustments.
How do I prepare my items for storage?
Proper preparation helps protect your belongings while in storage. Here are some tips:
- Pack in Boxes: Use sturdy boxes to keep items protected and organized.
- Cover Furniture: Use furniture covers or moving blankets to prevent scratches and dust.
- Use Plastic Bins for Clothing: Store clothes in airtight plastic bins to protect against moisture and dust.
- Disassemble Large Items: Break down large furniture or appliances to save space.
- Label Everything: Label your boxes and bins for easy identification when you need to access them.
If you need packing supplies, we offer boxes, tape, and other moving materials for purchase at our facility.
How do I pay for my storage unit?
We offer online payment options for your convenience:
- Online Payments: Pay easily through our secure online portal with a credit card or bank transfer.
- In-Person Payments: Visit our office to pay using credit card or debit card.
- Automatic Payments: Set up automatic monthly payments to ensure you never miss a due date.
We accept all major credit cards and debit cards, and you’ll receive reminders before each payment is due.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as a driver’s license, passport, or state ID. We expect life to happen so we also ask for your "Emergency Contact" in case you lose your phone. =)
How do I reserve a storage unit?
Reserving a unit with us is easy! You can:
- Call or Visit Our Facility: Speak to a team member who will help you choose the best unit.
- Reserve Online: Use our website to reserve your unit, select your preferred size, and set your rental terms.
- Get Confirmation: Once you’ve completed your reservation, you’ll receive a confirmation email with all the details.
Our reservation process is quick and easy, and you can always reach out if you need assistance.
What security features do you offer?
Our facility is fenced, gated, and under 24-hour video surveillance. Access to the facility is granted by the keypad access-controlled gate. For the safety of your belongings, ONLY Police, Fire, and EMS can enter without being a customer or other Authorized Personel. As an added security level for our Climate-Controlled storage units, we have an additional keypad to control access to the climate-controlled unit hallways as well. Controlled entry in to the facility and an eye in the sky for all our customers. Upgrade to the Climate Controlled secure storage units and enjoy Maximum Security with an additional controlled access point.
How secure are your storage units?
Security is our top priority. We offer a range of security features to ensure your items are safe:
- 24/7 Video Surveillance: Our facility is monitored around the clock with high-definition cameras.
- Gated Access: Only authorized individuals can enter the facility using a secure access code.
- On-Site Staff: Our friendly team is available to assist with any concerns and ensure the security of your unit.
With these measures in place, you can trust that your belongings are secure with us.
Are there any discounts or promotions available?
We frequently offer discounts for new customers, including:
- First Month Promotions: Get your first month of storage free or reduced when you sign up for a unit.
- Seasonal Promotions: Keep an eye out for seasonal deals or discounts on larger units.
- Referral Discounts: Refer a friend, and you both receive a discount on your next bill.
Check with us directly or visit our promotions page for the latest offers and special rates.
Can I access my unit at any time?
Our facility provides extended access hours for your convenience. You can access your storage unit during:
- Standard Access Hours: 24 hours a day, seven days a week.
Do you offer vehicle or boat storage?
Yes, we offer vehicle and boat storage at some of our locations. Our options include:
- Outdoor Parking Spaces: Perfect for cars, boats, trailers, or RVs.
- Covered Parking: (COMING SOON) For extra protection against the elements.
- Indoor Vehicle Storage: (COMING SOON) Available for classic cars, motorcycles, or other valuable vehicles.
Let us know what you need, and we’ll help find the best solution for your vehicle.
Can I store my business inventory?
Absolutely! We offer storage solutions designed for businesses, including:
- Document Storage: Keep your business records safe and organized.
- Inventory Storage: Store extra products, packaging, or office supplies.
- Flexible Terms: Whether you need space for a short-term project or ongoing storage, we offer flexible rental options.
Our business storage units are perfect for local businesses looking for cost-effective solutions.